This session will cover some tips on how to work with individuals and teams with Intellectual Disabilities and/or Mental Illness. How do we as staff, providers or practitioners work with teams and/or guardians that are "over-protective"? How do we support individuals with teams and/or guardians that are unwilling to explore the goals of the individuals we are supporting? This session will cover tips on conflict mediation, and how to remain strengths-based and person-centered throughout our approach to best empower the individuals we work with to reach the goals they have in life, such as pursuing their own apartments/housing, getting a new job, going on a date, and more. This session will also include tips on how to navigate difficult or 'heated' conversations and situations, and maintain working relationships.